Privacy Policy

1. Who We Are

MedalMark is a medal engraving service operated by Millys Project, based in Peterborough, United Kingdom. If you have any questions about this policy, please contact us at contact@millysproject.co.uk.

2. What Information We Collect

When you place an order, we collect the following personal information:

• Full name
• Email address
• Mobile phone number
• Postal / return address
• Engraving details you provide (runner name, event, finish time, date)
• Payment information (processed securely by Stripe — we never store card details)

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your engraving order
• Arrange courier collection and return delivery of your medal
• Send you order confirmation and shipping updates by email
• Respond to any queries or complaints you raise
• Comply with legal obligations

We do not use your data for marketing without your explicit consent, and we do not sell your data to third parties.

4. Legal Basis for Processing

We process your personal data on the basis of contract performance — i.e. to fulfil the engraving order you have placed with us — and legitimate interests in operating our business and communicating with you about your order.

5. Who We Share Your Data With

We may share your data with the following third parties solely to fulfil your order:

• Royal Mail / courier services — to arrange collection and return of your medal
• Stripe — to process payment securely (Stripe Privacy Policy)

We do not share your data with any other third parties.

6. How Long We Keep Your Data

We retain order records for up to 7 years for accounting and legal purposes. If you wish to request deletion of your personal data, please contact us and we will do so where we are not legally required to retain it.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (where applicable)
• Object to processing or request restriction
• Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, email us at contact@millysproject.co.uk.

8. Cookies

Our website uses only essential cookies required for the site to function (e.g. session management). We do not use advertising or tracking cookies.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be published on this page with an updated date. Continued use of our service after changes constitutes acceptance of the updated policy.